Shipping Policy


Once your order has been processed and shipped, you will receive a confirmation e-mail with the tracking number of your package. If you do not receive a confirmation email, please check your 'junk' folder prior to emailing us.

Your order will be shipped via DHL. All our products are sent to the destination of your choice around the globe. Your package will be delivered to the address you specified within one to seven business days depending on your location.  

  • Kuwait: 2-4 working days
  • GCC: within 2-4 days
  • Rest of the World: within 4-7 days



Customs may apply on the order depending on the shipping country and location. Zale Official is not liable of additional costs related to customs that may occur. We recommend you contact your local customs authority to determine a landed cost price prior to completing your purchase.  


For further information, send us an email: